Castlerock Cares - Coronavirus Support Group
Supported by the C.C.A, Christ Church, Church of Ireland and the Castlerock Presbyterian Church.
All of the information stored on this database is protected by the GDPR Policy of the CCA.
The information collected will only be used for the purposes of helping the people who need to access help.
All the information will be deleted from our archives at the end of this pandemic.
Support Information
Guidance for Volunteers
First of all, thank you for volunteering to help!
Your primary point of contact should be Gary McEwing, Cares coordinator on 028 7071 0036 or info@castlerockni.co.uk. The phone line will be operated between 10am and 3 pm with an answering machine servce out of hours.
All our residents needing assistance will be known as “Beneficiaries”
Volunteers will only be asked to collect essential items of shopping, prescriptions dog walking or as a point of contact.
If collecting a prescription you will need to confirm the full name and address of the Beneficiary for the Chemist.
Please do not give out any personal details including phone number. All calls should go through the co-ordinator.
The CCA will arrange a password to confirm your identity with the Beneficiary.
You should not enter the Beneficiary’s home.
Please leave the shopping or prescription at the door before ringing the bell and moving back to a safe distance.
Please ensure the item is collected before departure.
Additional information will be provided on registration
Guidance for Beneficiaries
The Co-Ordinator will contact you to discuss initially what services can be offered.
Each time you require a service you must ring the Co-Ordinator on 02870710036 who will organise a Volunteer to carry out the service you have requested.
If you have requested help with shopping, you will first need to order by telephone at your preferred local shop, for example, Costcutters/Exorna/Village Butcher and pay by card over the phone. Then contact the Co-Ordinator on the above number who will then organise a Volunteer to collect your shopping.
You will be asked to supply a password which will allow you to identify the Volunteer – this must not be given to anyone else.
The volunteer is unable to enter your home, this limits the possibility of infection. The two metre social distance guidance must be observed at all times.
Your shopping or prescription will be left on the doorstep and the bell rung for you to pick up
Please note, for your own personal security, we cannot collect pensions or provide transport in private cars from an insurance perspective.
If you have cause for any issues/concerns you must raise this with the Co-Ordinator on 02870710036
If you have requested help with shopping, you will first need to order by telephone at your preferred local shop, for example, Costcutters/Exorna/Village Butcher and pay by card over the phone. Then contact the Co-Ordinator on the above number who will then organise a Volunteer to collect your shopping.